Q: Can I email my questions or concerns?
A: Sure, Just send a message to fsbroadlink@hotmail.com and we'll have an answer for you within 12 hours. Social Contact: Whatsapp +8613825521691
Q: How is your Pure Oud Oil extracted?
A: Our pure Oud Oil is extracted through hydro distillation from high-quality agarwood trees, resulting in a unique aroma and high purity.
Q: What are the uses of Oud Woodchips?
A: Oud Woodchips can be used for incense, rituals, meditation, and enhancing indoor fragrance. The Oud wood chips themselves can be burned directly to produce a wonderful aroma. Their unique aroma creates a warm and cozy atmosphere.
Q: How is Pure Oud Oil used?
A: Pure Oud Oil is typically used in perfume making, aromatherapy, personal fragrance, and home fragrance. It can be applied directly to the skin or diffused using a diffuser.
Q: Do your products have special storage requirements?
A: Yes, we recommend storing our products in a cool, dry place, away from direct sunlight. All products are for external use only and should be kept out of reach of children.
Q: How do I change my order?
Answer:
You can change or cancel your order at any time before it enters the shipping process.
Please contact a customer service online chat or send email to fsbroadlink@hotmail.com as soon as possible if you would like to change or cancel your order.
If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.
We cannot change, cancel, or correct your order in any way after it has entered our shipping process.
Q: Do you offer international shipping for your products?
A: Yes, we offer international shipping for customers worldwide. Shipping costs and times vary depending on the destination.
Q: When will the mall orders ship?
A: Under normal circumstances, your order will be issued within 2 working days. After shipping, you can check the shipping status in my order. Because the courier company may not be able to update the information in real time, there may be a delay in the shipment you see.
Q: How long will it take to receive the product?
A: The transportation time is different in each country and region. The time may be affected by customs clearance time, extreme bad weather and the remoteness of the area. Delivery to most physical addresses occurs within 5 to 15 business days.
Q: What shipping method do you use?
A: Our shipping methods include FedEx and 4PX, and we will choose the most suitable logistics method based on your destination.
Q: May I return an item?
A: Please contact us before returning an item for an estimate of your return shipping charges.
Q: Do you have a return policy for your products?
A: Yes, if you are not satisfied with our products or if there are any quality issues, you can contact us for a return or exchange within one week of receiving the goods. Please make sure that the products in its original condition.
Q: Do you offer wholesale prices for your products?
A: Yes, we offer wholesale prices. If you are interested in purchasing a large quantity of products, please contact us through our website for special wholesale pricing.
Q: Why was the order placed later received first, but the order placed before has not been received? In what order do you ship?
A: In order to process as many orders as possible at the fastest speed per unit time, the mall will properly arrange the delivery order according to the conditions of the product in the order, so there may be cases where the order delivery and order order are not completely consistent. We will make every effort to ship you as soon as possible.
Q: The order shows delivery, but why hasn't the delivery information been updated yet?
A: The logistics inquiry information you see on the order page of the mall is provided by the courier company. As there will be a delay in updating the information of the courier company, please understand. (The delay time may vary from 1 day to 3 days, and the logistics delivery information of Express courier may be delayed for up to about 1 week)
Q: Why I have received the product, but the order still shows that it is being fulfilled?
A: Due to the slightly different update time of logistics information for different express companies, when the store orders are shipped, some express information may be delayed to be returned to the store.
